Limits · Break · Voluntary ban
Take a gambling break that actually protects you
When limits stop working, a break needs practical steps: restrict access, protect essential money and seek support.
Recognise when to stop
Chasing losses, repeated deposits, hiding spending or borrowing to gamble are reasons to stop immediately. You do not need to wait for a crisis.
Write down losses over a defined period and ring-fence essential expenses. Protect money and people first if gambling affects bills or relationships.
Make returning to play harder
Use limits and account closure at every relevant operator. Turn off promotions, remove gambling apps and plan another activity for moments when the urge returns.
Deleting an app does not close an account. Obtain written confirmation. An operator restriction and a national ban have different scope.
Understand France’s voluntary ban
According to Service-Public, it blocks access to physical casinos, gaming clubs, relevant legal online sites and FDJ or PMU games played through a player account.
The initial period is three years. It then continues unless removal is requested. It may not block illegal or foreign sites.
Add human support
Joueurs Info Service offers anonymous confidential phone and chat support. Relatives may also seek advice for themselves.
If the urge returns, contact a trusted person or professional rather than testing whether you can gamble a little. A setback is a reason to adjust protection, not abandon help.
Prepare for returning urges
Suggested preparation: identify one difficult moment, a reachable support person and an activity you can start immediately. Save support resources on your phone and agree a simple message to ask for help. Then check open sessions, notifications and payment access. This plan complements account restrictions; it does not replace suitable self-exclusion or professional support when difficulties persist.
Practical reference
Match a measure to a need
Measures can work together; check their scope.
| Need | Measure | Check |
|---|---|---|
| Restrict one account | Operator limit or closure | Written confirmation |
| Avoid legal French offers | Voluntary gambling ban | Official scope and duration |
| Talk and plan | Joueurs Info Service | Help for players and relatives |
Seek support now
Joueurs Info Service: +33 9 74 75 13 13. Official sites explain current steps and hours.
Official sources
Frequently asked questions
Does uninstalling an app close my account?
No. Request account closure or appropriate restrictions and keep confirmation. Add national measures and human support where needed.